When implementing a new IT system in the workplace, there will always be risks involved, no matter what industry a team of workers is in. In fact according to Tech Target, there are very specific risks that management should always be aware of when making changes like these. One thing they suggest is to have good end user involvement, but before that to be aware of why the change is needed in the first place. Not only must the management team be fully aware of these types of facts, but employees should be as well. Employees who are not so “techie” will need to coordinate and communicate with that department effectively to make the implementation of the new system a smoother transition.
If the employees outside of the IT department do not understand specific technical language that is put out in memos, for example, then the supervisors who are overseeing these possibly companywide changes need to make it a point to communicate the new info with the employees in regular, everyday language that they can easily understand. That manager has to actually act as a filter of information, simplifying hard-to-understand material for the workers that need them to do that.
While all this communication is going on, there should also be a contingency plan in place that gives everyone good peace of mind. According to Mind Tools, these plans are the perfect plan B, and give managers the opportunity to conduct a thorough risk assessment beforehand as well as make adjustments as they move forward with their plans. Fallback plans are almost the same as contingency plans, in that they give managers that much needed plan B. According to Smart Productive Work, knowing what the possible consequences could be and going over the scenario over and over is good for managers to do when developing helpful fallback plans.
- Change Management and New System Implementations. Tech Target. Retrieved from http://searchdatamanagement.techtarget.com/feature/Change-management-and-system-implementations-Nine-major-risks
- Contingency Planning. Mind Tools. Retrieved from https://www.mindtools.com/pages/article/newLDR_51.htm
Kiander, T. 2016. What is your Fallback Plan and Why Do You Need One? Smart Productive Work. Retrieved from http://www.smartproductivework.com/create-a-backup-plan/